Privacy Policy

PRIVACY POLICY

In order to assist you (the term ‘user’ here refers to any individual or organization that registers, logs in, uses, or browses any platform within the True Forex Funds Ecosystem), in utilizing our range of services more effectively, we may collect and use your related information. This is to enhance your experience with the diverse services offered across the True Forex Funds Ecosystem.”

We hope you understand how we collect, use, store, and share information when using True Forex Funds Services. We hope you can read this TRUE FOREX FUNDS PRIVACY POLICY (the Privacy Policy“) carefully and follow the guidelines to make the choices you think are appropriate when necessary.

For the avoidance of doubt, your use or continued use of True Forex Funds Services means by default that you agree to our collection, use, storage, and sharing of your relevant information following the Privacy Policy. As an integral part of the TRUE FOREX FUNDS PLATFORM’S TERMS OF SERVICE (the “Terms of Service”), this privacy term has the same effect as the Terms of Service and is limited by the Terms of Service.

1. SCOPE OF APPLICATION

1.1. When you register on the Platform, you need to provide relevant personal information on the Platform with your consent and approval. Such information includes but is not limited to, your name, email, contact number, and address. Such personal information applies to Privacy Policy;

1.2. Automatically collected information. When you use True Forex Funds Services, it may read your location, mobile device, and other information or data related to your use of True Forex Funds Services. Such data include but are not limited to: the use of True Forex Funds Services, service-related data, mobile device model, device identification code, operating system, resolution, location of your mobile phone, and data you share on social networks.

1.3. We may also collect your personal information when: you send us an email message; you submit your credit card or other payment information when ordering and purchasing products and services.

1.4. You understand and agree that the following information does not apply to Privacy Policy:

1.4.1. The keyword information you enter when using the search services provided by True Forex Funds Services;

1.4.2. Your sharing of some content to the Platform through the “Share” button, or your logging in the Platform using a third-party connection service. These functions may collect your relevant information (including your log information, login information), and may install cookies on your computer to store and collect your personal information. The data collected by such third parties do not apply to Privacy Policy;

1.4.3. Statistical data collected anonymously are not personal information as defined in Privacy Policy. We will automatically retain and store such information. At the same time, we have the right to permit third parties to use and disclose anonymously collected statistical data.

1.5. CRM SYSTEM INTEGRATION

To enhance our service delivery and manage interactions more effectively, we have integrated your personal data into our new CRM systems, SalesForceCRM and MiniCRM. This integration is under strict data protection protocols and is designed to improve our service quality and efficiency.

2. USE OF INFORMATION

2.1. To better provide True Forex Funds Services, we, or our partner companies, we will use your personal information within the legal limits according to service needs. We will not use it for other commercial purposes.

2.2. We will strive to ensure that our partner companies comply with Privacy Policyand other appropriate confidentiality and security measures that we required when using your personal information.

2.3. To serve users, we may use your personal information to provide you with information that may be of interest to you, including but not limited to sending you information related to True Forex Funds Services, or showing you personalized third-party promotional information through the system, or sharing information with our partners so that they can send you information about their products and services (the latter requires your prior consent).

2.4. If you purchase our products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

3. INFORMATION DISCLOSURE

3.1. We promise that your registration information and the non-public content stored in the Platform during your use of the True Forex Funds Services will not be publicly disclosed or provided to third parties, except under the following circumstances:

3.1.1. If your explicit authorization has been obtained given in advance;

3.1.2. According to relevant laws and regulations, including but not limited to relevant national regulations;

3.1.3. Following the requirements of relevant government authorities;

3.1.4. To maintain national security and public interests and prevent adverse effects on society.

3.1.5. To protect and defend our rights or property.

3.2. All third parties who receive your personal information are prohibited from using your personal information except to provide these services to us, and they are required to maintain the confidentiality of your information.

3.3. Minors

If you become aware that your minor has provided us with information without your consent, you should contact us immediately. We will delete such information from your files within a reasonable time.

3.4. PARTNER ECOSYSTEM DATA SHARING

As part of the True Forex Funds Ecosystem, you engage  with partners, including those in Hungary, the United Arab Emirates and the Commonwealth of Dominica. Data sharing with these partners is intended to enhance your experience with True Forex Funds Services. All data sharing within our ecosystem complies with GDPR standards and is aimed at improving the services we offer to you.

4. SAFETY TIPS/REMINDER

4.1. We will strive to ensure the safety of your personal information, and use technical means to restrict unauthorized access, use, or disclosure of your personal information. Despite the above measures, please understand that due to technical limitations and various malicious methods that may exist, even if we strive to tighten safeguards, it is impossible to guarantee the 100% security of information. You need to understand that the system and communication network you use to access the Platform may have problems due to factors beyond our control.

4.2. We will only retain your personal information for the period necessary for the purpose stated in Privacy Policy and within/for the time limit required by laws and regulations.

5. CHANGES

We may amend the terms of Privacy Policy, and such revisions are part of Privacy Policy. If such amendments result in a substantial reduction of your rights under Privacy Policy, we will notify you before the amendment takes effect. In this case/circumstance, if you continue to use our services, you agree by default to be bound by this revised privacy policy. The statement of Privacy Policy and its right to amendment, update and final interpretation belong to the True Forex Funds Ecosystem.

6. TRACKING TECHNOLOGIES AND COOKIES

6.1. We use cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and improve and analyze Our Website.

6.2. You can instruct Your browser to refuse all Cookies or to indicate when a cookie is being sent. However, if You do not accept Cookies, you may not be able to use some parts of our Programs or Site.

6.3. Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your Device (personal computer or mobile device as examples) when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both session and persistent cookies for the purposes set out below:

i. Necessary / Essential Cookies

These Cookies are essential to provide You with services available through the Website and enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user Accounts. Without these Cookies, the services You have asked for cannot be provided, and We only use these Cookies to give You those services.

ii. Cookies Policy / Notice Acceptance Cookies

These Cookies identify if users have accepted the use of cookies on the Website.

iii. Functionality Cookies

These cookies allow us to remember choices You make when You use the Website, such as remembering Your login details or language preference. The purpose of these cookies is to provide You with more personal experience and to avoid You having to re-enter Your preferences every time You use the Website.

iv. Tracking and Performance Cookies

These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify You as an individual visitor. This is because the data collected is typically linked to a pseudonymous identifier associated with the Device You use to access the Website. We may also use these cookies to test new advertisements, pages, features, or new functionality of the Website to see how our users react to them.

v. Microsoft Clarity

We use Microsoft Clarity, a web analytics service that uses cookies, to improve our website’s performance and user experience. Microsoft Clarity helps us understand how visitors interact with our site, using anonymous data such as heat maps and session recordings with the aim of offering the highest quality service to our customers. By using our website, you give consent to collect and analyse your data via Microsoft Clarity. We do not use this data to personally identify individuals. You can disable browser cookies, however please keep in mind that this may impact your browsing experience. For further information about how Microsoft manages your data, visit the Microsoft Privacy Statement

6.4. Analytics

6.4.1. We may use third-party Service providers to monitor and analyze the use of our Website.

6.4.2. One such service provider is Google. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Program and Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its advertising network.

6.4.3. You can opt-out of having made Your activity on the Program and Site available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

6.4.4. You may opt-out of certain Google Analytics features through Your mobile Device settings, such as Your Device advertising settings, or by following the instructions provided by Google in their Privacy Policy: https://policies.google.com/privacy.

6.4.5. For more information on Google’s privacy practices, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy.

7. SECURITY OF YOUR PERSONAL INFORMATION

7.1. We secure your personal information from unauthorized access, use, or disclosure.

7.2. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

7.3. We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

8. RIGHT TO DELETION

8.1. Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

· Delete your personal information from our records; and

· Direct any service providers to delete your personal information from their records.

8.2. Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

· Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;

· Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;

· Debug to identify and repair errors that impair existing intended functionality;

· Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;

· Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws,

8.3. When our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;

· Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

· Comply with an existing legal obligation; or

· Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

9. DISCONNECTING YOUR ACCOUNT FROM THIRD PARTY WEBSITES

You will be able to connect your account to third party accounts. BY CONNECTING YOUR ACCOUNT TO YOUR THIRD-PARTY ACCOUNT, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE CONSENTING TO THE CONTINUOUS RELEASE OF INFORMATION ABOUT YOU TO OTHERS (IN ACCORDANCE WITH YOUR PRIVACY SETTINGS ON THOSE THIRD-PARTY SITES). IF YOU DO NOT WANT INFORMATION ABOUT YOU, INCLUDING PERSONALLY IDENTIFYING INFORMATION, TO BE SHARED IN THIS MANNER, DO NOT USE THIS FEATURE. You may disconnect your account from a third-party account at any time. Users may choose to disconnect from third party software by simply emailing us and requesting disconnection.

10. E-MAIL COMMUNICATIONS

From time to time, we may contact you via email for the purpose of providing newsletters, announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from us or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from us, you may opt out of such communications by clicking on the UNSUBSCRIBE button.

11. EXTERNAL DATA STORAGE SITES

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

12. CONTACT US

If you have any questions regarding privacy while using our services, or have any questions about our practices, contact us via email at support@trueforexfunds.com